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You can create the RMA case on our CSM System. Here is the user guide and video: User Guide: Ruijie CSM Manual for External Users.pdf Video: CSM User Guide - YouTube |
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I find it totally impossible to file a warranty claim for my router, which has failed completely. This router is only a few months old and I want it replaced! |
unknown unknown replied at 2023-1-12 02:56Hi Sir We have upgraded the caseportal system for a more friendly user experience. Here is the user guide for the CSM system, you can follow this guide to make a warranty claim: Ruijie CSM Manual for External Users (1).pdf you also can make it by following what it said in the video: https://www.youtube.com/watch?v=pqGfsIffpW8 Hope it helpful to you! |
GTAC-Sophia replied at 2023-1-12 09:57 it doenst work |
Toto Gonzaga replied at 2023-5-16 16:24 May I know if you are facing the CSM login issue? Our IT is still checking this. |
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