Not Connected Cloud
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I cant connect the AP to cloud |
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Dear sir Please help login to the Reyee AP locally and show me the ping test result of this domain to further check: ryrcmq.ruijienetworks.com Best regards Jenny |
GTAC-Jenny replied at 2024-3-30 10:52 hello sir this the result  cloud status  |
Bhr Bhr replied at 2024-4-1 12:40Dear sir May I know the EAP uplink router device model and whether there are other Reyee devices can be online on cloud in the same network? Please help check whether the port tcp80 and tcp443 has been allowed in your network.  Best regards Jenny |
GTAC-Jenny replied at 2024-4-1 13:12 EAP602 there's no other AP in cloud  these is all the EAP602  |
Bhr Bhr replied at 2024-4-1 15:17 Dear sir May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowed in your network? If the problem still exists after you check the ports, we may need to remote to further check this issue. You can contact support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> personally attached this post for the same problem. Thank you for your cooperation. Best regards Jenny |
GTAC-Jenny replied at 2024-4-1 15:46 hello sir I already allow the port in our network |
Bhr Bhr replied at 2024-4-1 16:03 Dear sir May I know your uplink router model? If it can support packet capturing feature, can you help capture the packets and send us to further check? Best regards Jenny |
GTAC-Jenny replied at 2024-4-1 16:30 This is network set up sir All ISP to peplink ----- then going to for mikrotik ---- dhcp to all Ap and computer |
Bhr Bhr replied at 2024-4-1 17:22 Dear sir Please help connect your pc to the same network with the RAP and use this ping test tool：  to further confirm whether the corresponding domain ports are allowed to pass through your network actually. Best regards Jenny |
GTAC-Jenny replied at 2024-4-1 17:50 Hello sir This is the result  Thank you |
Bhr Bhr replied at 2024-4-1 18:00 Dear sir Please help provide teamviewer remote to our support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> to further check this issue and and attach this link indicated the same problem. Thank you for your cooperation. Best regards Jenny |
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