It´s possible unbinding?
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What is unbinding a device? |
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Dear Sir Our devices are supported online in the cloud and are based on account binding. If you change your account and wish to remove the binding to the AP from your old account, you will need to perform an unbinding operation best regards Sam |
GTAC-Sam replied at 2022-7-21 16:25 Hi i need help to unbind the account from our device. the problem is we cant contact the person who bind the device and we already HARD RESET it. but it still need to use the old account. |
User 88112 replied at 2024-4-22 16:11 Hi, User 88112 Please send an email to service_rj@ruijienetworks.com and supply a picture of the device SN with a Time Watermark to prove you own this device now, or supply the purchase invoice of this device, so that we can assist in unbinding it from another's account for you. Best regards, Jayden |
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