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EW 1200 Pro offline after firmware upgrade Reply

Shahin

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EW 1200 Pro offline after firmware upgrade
243 1 2024-5-27 23:04:45
Original
Hi
I have several customer routers that do not connect after a firmware upgrade to Ruijie Cloud. Below is an example



Please advise
RG-EW1200G Pro

Cloud Troubleshoot Guide Router Firmware Mesh-Wi-Fi
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0 2024-5-28 04:17:11 View all replies
Hi:

can you please let us know how the system LED in your EW is?

Is it flashing quickly or slowly?

can you find the SSID configured previously or not?

Have you tried to reach the mgmt IP by using a LAN cable?

I kindly ask you to help me with the answers of these questions.

Thanks.

Regards,

Javier

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