Masalah pada Ruijie RG-EW1200 sering restart

Hallo,
Saya mengalami kendala pada device ruijie RG-EW1200, device ini selalu otomatis restart setiap beberapa waktu sekali, saya lihat di log lebih dari 5 kali dalam sehari, saya bingung untuk mengatasinya, sudah berbagai cara saya coba tapi tetap nihil, mulai dari cek konfigurasi sampai mengganti adaptor.
Dalam kasus ini saya menggunakan platform ruijie cloud manage.
Siapa saja mohon bantu saya, berikan saya saran atau solusi agar saya dapat mengatasi masalah ini
Berikut saya tampilkan log restart :

Online/Offline	2023-12-13 21:19:40	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 21:18:10(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 20:48:47	Device goes online for the first time
Online/Offline	2023-12-13 19:11:30	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 19:02:30(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 17:35:17	Device online
Reboot	2023-12-13 17:35:16	Device restart
Online/Offline	2023-12-13 17:34:40	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 17:25:40(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 17:10:22	Device online
Reboot	2023-12-13 17:10:21	Device restart
Online/Offline	2023-12-13 17:09:40	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 17:00:40(It is an estimated value. The deviation is 1 minute.)
Reboot	2023-12-13 16:57:22	Device restart
Reboot	2023-12-13 16:49:05	Device restart
Online/Offline	2023-12-13 16:45:58	Device online
Reboot	2023-12-13 16:45:58	Device restart
Online/Offline	2023-12-13 16:45:41	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 16:36:41(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 16:39:27	Device online
Reboot	2023-12-13 16:39:27	Device restart
Online/Offline	2023-12-13 16:38:20	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 16:29:20(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 16:23:01	Device online
Reboot	2023-12-13 16:23:01	Device restart
Online/Offline	2023-12-13 15:57:11	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 15:48:11(It is an estimated value. The deviation is 1 minute.)
Online/Offline	2023-12-13 12:43:28	Device online
Reboot	2023-12-13 12:43:28	Device restart
Online/Offline	2023-12-13 12:42:21	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 12:33:21(It is an estimated value. The deviation is 1 minute.)
Reboot	2023-12-13 08:36:09	Device restart
Online/Offline	2023-12-13 02:11:48	Device online
Online/Offline	2023-12-13 02:11:30	Device offline. The final time when it sends packets to Cloud is: 2023-12-13 02:02:30(It is an estimated value. The deviation is 1 minute.)

Terimakasih

Sayang:

Bisakah Anda memberi tahu kami versi firmware apa yang Anda gunakan pada perangkat Anda?

Jika ada versi firmware yang lebih baru, kami mohon Anda untuk memperbaruinya.

Sudahkah Anda mencoba melakukan reset pabrik dan mengkonfigurasinya lagi?

Jika masalah berterusan, sila, kami meminta anda memulakan sesi sembang langsung supaya kami boleh menyemak peranti


Salam,

Javier

GTAC--Javier replied at 2023-12-14 08:47
Sayang:

Bisakah Anda memberi tahu kami versi firmware apa yang Anda gunakan pada perangkat Anda?

Terimakasih sudah berkomentar,
Saya sudah mengupdate software ke versi paling baru :

ReyeeOS 1.219.2001 Terbaru

Saya tidak melakukan reset pabrik, karena saya punya sekitar 12 perangkat, dan beberapa perangkat seperti itu, yang tiba tiba melakulan restart otomatis, padahal saya tidak mengkonfigurasi restart otomatis.
Saya menggantinya dengan unit baru, dan hasilnya sama saja, apakah ada masalah sama konfigurasi saya di cloud manage ?
Salam

Fakhri Muhyiddi replied at 2023-12-14 14:34
Terimakasih sudah berkomentar,
Saya sudah mengupdate software ke versi paling baru :
Saya tidak me ...

Dear sir

I checked 219 firmware is already the latest version of RG-EW1200. Could you help take a picture about your power adapter model to further confirm?
In order to solve your problem faster, please also contact with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem so that we can start a live chat session and get the shared network to further check. Thank you for your cooperation.



Best regards
Jenny

GTAC-Jenny replied at 2023-12-14 15:19
Dear sir

I checked 219 firmware is already the latest version of RG-EW1200. Could you help take a ...

Dear sir

Berikut saya lampirkan fotodari adaptor yang satu paket dengan router


Salam

kasus sama

Dany Bastian replied at 2024-6-28 09:35
kasus sama

Hi Dany Bastian,
May I know if your issue is the EW1200 offline on the cloud? If yes, please refer to this guide and troubleshoot first.
How to troubleshoot if Reyee devices offline on Cloud? - Switch - Ruijie Community (ruijienetworks.com)

If the issue still exists, please talk with me again. I would be glad to help you in Community.