PPOE Account adding Problem

No device when adding ppoe account via cloud

Hi, Ryan Morales
Thanks for contacting us, may i know more details or can you share your project with us to check?
Best regards
Sean

GTAC-Sean replied at 2024-8-6 21:14
Hi, Ryan Morales
Thanks for contacting us, may i know more details or can you share your project wit ...

Ryan Morales replied at 2024-8-7 04:13

Hi Ryan,
Please help us to clarify the issue providing more details about it. Are you trying to configure PPPoE server and add some devices? or what is exactly the problem?
we also recommend you to join us in the Rita live chat we can help you in real time.
Best Regards!
Saul

GTAC-Sean replied at 2024-8-6 21:14
Hi, Ryan Morales
Thanks for contacting us, may i know more details or can you share your project wit ...

Already have ppoe server and active PpoE account, when I add another ppoe account no device was found..

TAC-Saul replied at 2024-8-8 01:36
Hi Ryan,
Please help us to clarify the issue providing more details about it. Are you trying to co ...

Already set up PPoE Server and already Active ppoe clients, but now when i add new ppoe client account no device found was seen in cloud..

Ryan Morales replied at 2024-8-9 18:32
Already set up PPoE Server and already Active ppoe clients, but now when i add new ppoe client acc ...

Hi, Ryan Morales Thanks for kindly reply, can you also provide your device model and firmware version? Mean while, we strongly recommend you to join us in the Rita live chat we can help you in real time and you can also share your project with us, so that we can check your configuration and other more details. You can refer to the link below to access the live chat: https://networks.s5.udesk.cn/im_client/?web_plugin_id=1296&language=en-us Best regards Sean

GTAC-Sean replied at 2024-8-12 12:46

Hello sir, all nbr models.. cannot add ppoe account.. also my ruijie EG3000UE... only option to add pppoe account is via cloud.. but when i go to ppoe account in cloud it says that NO DEVICE..