Wired Client users is not displayed on rujie cloud

I cannot see all wired clients that connected and online in my network.
It's been more than a week now. All clients can access network normally.

Hi sir,
Have a nice day!
May you draw your network topology?
Is this a newly deployed project? Has the wired users information been displayed before？

Best regards,
Steve

GTAC-Steve replied at 2024-9-22 17:15
Hi sir,
Have a nice day!
May you draw your network topology?

My project Up time: 238 day(s) .

Wired users information has been displayed before, only around last week or so, i cannot see all wired clients.

Antonius Yauw replied at 2024-9-23 12:55
My project Up time: 238 day(s) .

Wired users information has been displayed before, only around l ...

Hi sir,

Thanks for your kind reply, Is there a change in your environment, such as device replacement or configuration changes.

Does the NBR work as DHCP server for wired users?


Best regards,
Steve

GTAC-Steve replied at 2024-9-23 13:05
Hi sir,

Thanks for your kind reply, Is there a change in your environment, such as device replace ...

From time to time, we change configuration, but as far as I recall, I didn't touch DNS/DHCP config.
We also upgrade firmware frequently, and making sure using the last firmwares.

Yes, NBR as a DHCP server, for all clients.

Antonius Yauw replied at 2024-9-23 13:22
From time to time, we change configuration, but as far as I recall, I didn't touch DNS/DHCP config ...

Hi sir,

May I know the NBR's firmware version? Can the NBR learn the ARP information of wired terminals?
this is the command how to check ARP table on NBR: show ARP
Btw, What's the model of the wired terminal?


Best regards,
Steve

GTAC-Steve replied at 2024-9-23 13:29
Hi sir,

May I know the NBR's firmware version? Can the NBR learn the ARP information of wired ter ...

SN:H1S40V3001018
Model:NBR6215-E
Management IP:192.168.100.2

NBR6215-E

H1S40V3001018

Synced

MMI_Core

192.168.100.2

36.79.103.253

NBR_RGOS 11.9(6)B17P3, Release(11203004) Latest

show arp
Protocol  Address          Age(min)  Hardware        Type   Interface               
Internet  10.10.30.189       085a.1102.6a1a  arpa   GigabitEthernet 0/2.30  
... and so on...
...
Yes, Sir, I can see all my clients. Wireless and Wired in showARP.

But still none of my wired clients showed up on ruijie cloud

Yauw77 replied at 2024-9-23 13:34
GTAC-Steve replied at 2024-9-23 13:29
Hi sir,

Hello,
It looks like the NBR has the data but is having issue in reporting them to the cloud. You can reconfigure the cloud logging service via the commands below base on your region.
For AS cloud

cloud-diagnosis enable

cloud-diagnosis server http://cloud-as.ruijienetworks.com/service/api/rgdev/nbm/config/config.json

cloud-diagnosis sync-server http://cloud-as.ruiienetworks.com/service/api/rgdev/nbm/version/sync

For EU (LA, ME,A1) cloud

cloud-diagnosis enable

cloud-diagnosis server http://deviceapi-eu.ruiienetworks.com/service/api/rgdev/nbm/config/config.json

cloud-diagnosis sync-server http://deviceapi-eu.ruiienetworks.com/service/api/rgdev/nbm/version/sync

After configuring it, enter

cloud-diagnosis update

and wait around 5 minutes.

GTAC-Ryan replied at 2024-9-23 17:41
Hello,
It looks like the NBR has the data but is having issue in reporting them to the cloud. You ...

where to enter those commands, and how to determine my cloud region?

Yauw77 replied at 2024-9-23 18:32
where to enter those commands, and how to determine my cloud region?

I tried on WebCLI


cloud logging service
% Unknown command.

NBR#


cloud logging service
% Unknown command.

NBR#