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How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login Reply

GTAC-Sophia

Level 5

Ruijie Staff

How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login
227 0 2024-10-21 19:27:09
Original
Keywords:
Captive portal, Authentication, Registration

1. Issue Description

An error "The account already exists" is displayed when an authenticated account logs in again.





2. Device Model and Firmware

  Device Type
  
  Device Model
  
  Firmware  Version
  
  Ruijie  Cloud
  
  Ruijie  Cloud
  
  
  
3. Cause Analysis

An authenticated account can be used for login without registration.

4. Solution

When an error "The account already exists" is displayed, a prompt "Havean account? Login" also appears. The word Login is a clickable button. You can click this button and enter the information you provided when creating the account to log in.






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