AP RG-RAP2260G

I hope you can assist me in resolving the following issue. I have an AP model RG-RAP2260(G), and the device is working correctly with the internet it is provided, however, when I try to connect it to the cloud, it never links. I have tried the following:

• Creating the project with the Ruijie AP by scanning the QR code. I reset it to factory settings and followed the same procedure with no success.
• I followed the steps suggested in: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767, verified the region and the necessary parameters, and everything looks correct.
• I searched for the option to change the region and assign a different IP, but locally, with the firmware version 1.230 (the latest version), I cannot find this option. It only shows the QR code.
  

Lastly, I believe this is an issue with the cloud that is preventing me from linking it. I have installed several devices, and this is the first one that has given me this kind of problem.

The device at the demarcation point, where the service is provided, is a MikroTik, which could also be the cause. However, this device has a basic configuration, which I believe should not cause any issues.


You're welcome! Thank you for reaching out. Best regards!

Hi!
Please help us to see the hardware version of your AP as follows:


https://reyee.ruijie.com/en-global/resources/software/rg-rap2260g-firmware/2260g300/

Once you confirmed, you can try to install the latest version manually. The Reyee OS 2.300 is compatible with all RG-RAP2260(G) hardware versions as you can see in the next picture.


You can get the firmware from here
https://reyee.ruijie.com/en-global/resources/software/rg-rap2260g-firmware/2260g300/

Please try to install it and after that check the cloud setting


Please let me know any update.
Regards!