DNS failed or the gateway is enabled with authentication interception.
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I keep getting this error on some of my Ruijie's that I use as access points. I tried everything I can think of but no luck what can It be since it is only on some of my ap's |
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Dear sir Can I know what the error you got ? Can you take a screenshot? |
GTAC-Joy replied at 2023-10-30 09:11   |
GTAC-Joy replied at 2023-10-30 09:11 |
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Dear sir 1. What device is connected to the WAN port of EW? If the PC is connected to that device, can it get Internet access? 2. Can the user access the Internet normally when accessing EW? 3. Can EW ping8.8.8.8? If you can ping, you can try to set the local dns to 8.8.8.8  |
GTAC-Joy replied at 2023-10-30 23:32 1. Wan port is connected to a point to point wich is connected to a 4g router. 2. Yes user can acces internet if use cable that is pluged into wan port. 3. Already changed dns to 8.8.8.8 same error |
Ben Louis van Vuure replied at 2023-10-30 23:52 Hi have your issue solve and how you solve ? |
User 99105 replied at 2024-11-18 10:03 Me too I have this problem |
User 25021 replied at 2024-11-26 10:59 hi sir if you have the same problem ,you check the dns ip address first ,try to ping dns address and if change dns address can't solve the issue you can come to rita,our team will help you |
User 99105 replied at 2024-11-18 10:03 Hi, no I still have this problem still showing DNS error. Upto now I just ignore the message but its frustrating to know something isnt right but seems there ia no solution  |
Ben Louis van Vuure replied at 2024-12-1 06:46 Dear sir, Good day. Sorry for all the inconvenience. May I know is there any upstream devices in your network? This message will pop up if the upstream device has enabled authentication like captive portal or allowlist. And you may also try amend the DNS of the router as 8.8.8.8 to see if it works. Best regards, Lex |
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