Network Printer Issues

I have a new printer which I was trying to install on the network. I could not get the Brother software to find the printer.

I tried many things and almost went to send the printer back. I can see it connected to my SSID (GSPSTAFFNET) in the cloud (see image below) however when I tried to access it via the IP 192.168.1.35  it says that the address is unreachable.

As I am about to post the printer back to return it I decided to try it directly connected to the router wifi and not via Ruiiji AP's. I connected it to an SSID I have directly coming off my router directly and the IP was immediately accessible. I need this printer on GSPSTAFFNET so can you tell how to make the IP reachable on via this SSID please.

Hi, Carol Anderson

If the printer and users are connected to the same SSID but cannot access each other, please check if you have enabled client isolation on the SSID. If so, please disable the Client Isolation.



Best regards,
Jayden

GTAC-Jayden replied at 2024-8-5 10:26
Hi, Carol Anderson

If the printer and users are connected to the same SSID but cannot access each o ...

I have the same issue. I have tried several configuration but not able to solve this issue.

Milan replied at 2024-9-25 16:00
I have the same issue. I have tried several configuration but not able to solve this issue.

We have a similar issue, the printer cannot print and this we noticed after the firmware upgrade on the reyee gateway, however we are connected via network cable and not ssid. The printer company said we need to roll back the firmware on the gateway or try a different router. We could not roll back the firmware, but we did try a different router and the printer works fine on the other router.
Do you have any solutions to fix this printing issue?
BTW: it is an HP multi function printer
Many Thanks
Devan

Devan Moodley replied at 2024-10-25 19:49
We have a similar issue, the printer cannot print and this we noticed after the firmware upgrade o ...

Dear Devan,

Could you please show your model and configuration of your router?

Or you can directly come to reach us via RITA.
You can enter this url https://www.ruijienetworks.com/support,

check right bottom corner, choose"Contact us" -> "Online Support"

Best Regards,
William

GTAC-Jayden replied at 2024-8-5 10:26
Hi, Carol Anderson

If the printer and users are connected to the same SSID but cannot access each o ...

Client isolation is not turned on. My model is Brother_DCP_L3560CDW_series.

I have had to locate my printer next door where my router is located as I still cannot connect via my SSID and AP's.

Carol Anderson replied at 2024-10-25 21:06
Client isolation is not turned on. My model is Brother_DCP_L3560CDW_series.

I have had to locate ...

Hi sir
We attach great importance to your current problem. In order to contact you better and in a timely manner. Can you access our online support platform www.ruijienetworks.com/rita , we can check together.
Best Regards
Tom

Hi, Carol!
I had a similar issue. So i tried to set a static IP on the printer i made it by the "eWeb" interface on the EG (i have an EG105G-V2) device, in the LAN option. Then i made a test and it works! So i hope to been helpfully!

Devan Moodley replied at 2024-10-25 19:49
We have a similar issue, the printer cannot print and this we noticed after the firmware upgrade o ...

We have received your question and our team is checking it. We will provide you with a solution via email later.

Devan Moodley replied at 2024-10-25 19:49
We have a similar issue, the printer cannot print and this we noticed after the firmware upgrade o ...

also in my case after downgrade of the fw of the gatewai from OS 300 to OS 280 the problem was solved.
Please investigate with R&D
Marco

Mturco84 replied at 2024-11-4 21:40
also in my case after downgrade of the fw of the gatewai from OS 300 to OS 280 the problem was sol ...

Hi sir,

After confirmed with R&D, I will reply you asap.

Best regrads,
Steve

So I finally gave in and wired the printer in to the network and it works. Kind of annoying because I had hope to avoid more wires but at least it works and is reliable.

Something resolved the issue, though I'm not sure what resolved it. I created a new separate project in Ruijie's cloud controller with all default settings for WiFi and moved the Ruijie router to that network project. After syncing the configuration, everything returned to normal.