Captive Portal Authentication
|
Edited by John Jerald Eriman at 2024-12-6 17:21 Hello, did anyone experience connecting to a cloud portal but when you tried to log in nothing happened like successful login? No error, etc. All I do is when I log in and nothing happens, I will disconnect and connect it to the SSID, and it automatically connects to the network. I encountered this issue in the last few weeks, mostly on iOS devices. If you encounter this problem what did you do? |
|
hi，sir You can first check whether the configuration is correct How to configure captive portal on devices? - Ruijie Cloud - Ruijie Community If the iPhone is not available, you can check the following 1. Please verify whether all iPhone devices cannot pop up the Portal interface 2. If all iPhones cannot pop up the Portal, please try to manually enter and access 1.1.1.1 in the browser to see if the Portal will pop up 3. Check whether the device is added to the authentication allow list/ban list Best reagrds, Alan |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
