Thiết bị của tôi thường xuyên bị khởi động lại

Tôi có 2 wifi Ruijie Thường xuyên báo khởi động lại mà không biết lý do

Dear  Nguyen,
I Potential Causes of the Issue
1. AP configured scheduled reboot
2. Uplink PoE switch restarted
3. PoE negotiation abnormalities result in insufficient or unstable power supply
4. Uplink switch PoE port failure or cable failure
5. AP hardware and software abnormalities
II Solution
1. Check if the device is configured with schedulesd reboot
Log in to the SON interface to confirm whether schedulesd reboot
is configured.








2. Uplink PoE switch rebooted

Log in to the uplink switch and check if the switch has restarted.
You can check the switch log in the cloud to see if there is a restart record. If there is, you can compare thefrequency and AP restart frequency to see if they are similar. If they are similar, the AP restart is caused by theuplink switch restart, and it is recommended to investigate the cause of the switch restart.






In addition to the above methods, you can also compare the uptime of switch and AP. if the uptime is similar, it means that the last time switch and AP restarted was at the same time. It is recommended to investigate the cause of switch restart .
View AP uptime:







3. PoE negotiation abnormalities result in insufficient or unstable power supply

Check the POE negotiation result of AP to see if it meets the power supply requirements of AP, For example,RAP2260 (H) requires AT or BT power supply, which is not compatible with AF power supply. If the uplinkswitch only supports AF power supply (need to understand the uplink switch model and check its supported power supply standard), it will cause AP to reboot







Suggestions:
Replace the switch or adapter to the RAP standard.
4. Uplink switch PoE port failure or cable failure
Reyee Switch can perform link testing on the local WEB interface to see if there are any abnormainformation prompts (this method may have some misjudgments and is only used as an auxiliary).

Check if the port on the switch has been down

5. AP hardware and software abnormalities
If the issue persists after you go through the troubleshooting, we encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly.