Cannot to add device to cloud
|
Hi, My company have 5 wifi devices of ruijie. I have deleted 3 devices and reset, but when I adding these devices, it cannot connect with cloud. And, it always show pop-up that sign password of device. Pls support me to resolve this problem. |
|
Dear Lee, If your home routers has been reset, you will need to login into them and go through the configuration wizard so they can access the internet and Ruijie Cloud service. Please refer to the section 2 of the following guide on how to go through the configuration wizard. https://reyee.ruijie.com/en-global/support/documents/slide_rg-ew1200g-pro-wi-fi-router-reyeeos-1-308-configuration-guide  |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
