|
The Device type is displayed as Unknown and no panel figure is displayed. |
|
The fault may be caused by the following issues: Step 1. The Simple Network Management Protocol (SNMP) and Telnet templates are configured incorrectly. Check whether the SNMP and Telnet templates are correct. Step 2. The SNC is unreachable for the device. Check whether the SNC server and the device can be pinged. Step 3. The device model is not supported by SNC and a customization is required. a. Choose Device > Select a device > Basic Info, and obtain the SysOID.  b. Provide the device model and panel figure. c. Report the information to Ruijie, and we will customize the panel based on practical conditions. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 4
