The Web Service Fails to Be Started

The Web Service Fails to Be Started

1. The memory is insufficient.

Countermeasure: Increase the memory to ensure that the minimum memory is 4 GB.

2. In case port conflict occurs, enable all ports, including the Web service port 8088 /TFTP port 69 /trap port 162 /syslog port 514/tomcat port 8080. Move the cursor over the Web service. A conflict prompt should be displayed. If no prompt is displayed, use the port viewer tool to locate and rectify the fault. For example, if Port 8080 conflicts, there is a high possibility that two java.exe files are found in the process.

Countermeasure: Uninstall the software that causes the conflict, change the port ID for the software, and disable relevant services.

3. This fault occurs in an upgrade scenario. The database of an earlier version is used for replacement or restoration after an upgrade.

Countermeasure: Data of the earlier version is inherited after the upgrade and no manual intervention is required. Use the database that is not manually intervened after the upgrade.

4. A version is newly installed and the database of an earlier version is used for replacement or restoration.

Countermeasure: Use the database of the version that is newly installed, to complete configuration and deployment.

5. The imported file license is lost, for example, there is wlan-license-100 but the WLAN license component is lost.

Countermeasure: The required licenses are not completely purchased or the license may be lost. Retrieve the complete license file and then import it.