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Network switch issue. Reply

Ivan Muyu

Level 1

Network switch issue.
3169 10 2022-7-18 10:51:09
Original
I have a switch model: XS-S1920-26GT2SFP-P-E


It works fine in local, but why it showing me "offline" in Cloud
??

Does anyone know how to solve it??


XS-S1920-26GT2SFP-P-E

Cloud Switch
0 2022-7-18 14:08:52 View all replies
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
communicate with us via on our RITA--Live Chat so that we can remote you for further troubleshoot.
    https://www.sobotws.cn/chat/pc/v2/index.html?sysnum=eee7ec2e351e4569a4791536fb5f0973&tnk=1640783350297




https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767


0 2022-7-18 18:00:31 View all replies
GTAC-Wayne replied at 2022-7-18 14:08
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
commu ...

now it showing "offline", how to use the CLI ?

0 2022-7-19 13:58:34 View all replies
Ivan Muyu replied at 2022-7-18 18:00
now it showing "offline", how to use the CLI ?

You may local login the web CLI of switch on its eweb page or console CLI by using console line.

0 2022-7-22 09:23:18 View all replies
GTAC-Wayne replied at 2022-7-19 13:58
You may local login the web CLI of switch on its eweb page or console CLI by using console line.

Can show me more detail on how to login to the switch?
Now the switch is working, LED showing blinking, all connected PC can link to internet.


but it triggers offline alarm from the cloud (previously running fine all the way.), i can't use the ip to login.
please help !!
Thank you very much!

0 2022-7-26 09:30:28 View all replies
GTAC-Wayne replied at 2022-7-18 14:08
Hi sir, please try refer to this guide to troubleshoot this issue. Any other question, please
commu ...

I also got the same error, thanks for your help blockpost

0 2022-7-29 04:46:41 View all replies
Ivan Muyu replied at 2022-7-22 09:23
Can show me more detail on how to login to the switch?
Now the switch is working, LED showing blin ...

have you tried eWeb?

0 2022-7-29 11:50:19 View all replies

Ruijie Cloud showing "Offline", eWeb not working, even ping the IP also cannot.

0 2022-7-29 16:33:15 View all replies
Ivan Muyu replied at 2022-7-29 11:50
Ruijie Cloud showing "Offline", eWeb not working, even ping the IP also cannot.

Hi sir, please try refer to this guide to troubleshoot why device not online on Cloud. Any other question, please
communicate with us via on our RITA--Live Chat so that we can remote you for further troubleshoot.
    https://www.sobotws.cn/chat/pc/v2/index.html?sysnum=eee7ec2e351e4569a4791536fb5f0973&tnk=1640783350297

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767

0 2022-8-2 14:19:56 View all replies
Due to i can't find a console cable to connect to the switch, and really don't know what happens.
But the switch is back to normal (Online) yesterday.



speakless...

0 2022-8-7 21:14:54 View all replies
Ivan Muyu replied at 2022-8-2 14:19
Due to i can't find a console cable to connect to the switch, and really don't know what happens.
Bu ...

Hi sir, i am so happy to hear that. Welcome to contact us again if you have any questions or suggestions

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