AP (RAP6202) is connect but always in waiting status

Hi,
on my customer I have 4 AP that
work perfectly
, but one of these is always in "waiting" status in device list of ruijie cloud page.



So I don't have the chance to managed by ruijie cloud.

I try to restart and re-adding with SN, but the problem persists.   

Can you help me?


Regards,
GL

Dear sir

May I know the how is the network topology looks like
are all APs connecte to the same switch and these APs are the same model?
if there is firewall on the network?

Best regards,
Ross

GTAC-Ross replied at 2024-1-10 20:44
Dear sir

May I know the how is the network topology looks like

Ciao,
thank for reply.
Topology in attach.


Yes, there is a firewall from LAN to WAN.
Regards

Giulio Leone replied at 2024-1-10 20:53
Ciao,
thank for reply.
Topology in attach.

Dear sir

May I know if you share the network with us via this email:liujunhui1@ruijie.com.cn ?
as we checked this is exiting case
you can keep following this case via this case ID:CS20240110-3001178

Best regards,
Ross