Phenomenon: The communication between the AP and AC is abnormal. Possible Causes: (1) The AP did not obtain the IP address. (2) The AP did not obtain the option 138 (3) The AP cannot ping through the AC to establish a tunnel address (4) CAPWAP udp ports 5246 or 5247 are discarded or filtered by the intermediate device Phenomenon: The AC and AP are abnormal Possible Causes: (1) The AC CPU is too high to process the AP going online show cpu(2) The ac license is insufficient. show ac-configCommand display example WS5302#sh ac-config AC Configuration info: max_wtp :32 // wtp limit Number of aps that can be connected to ac-con sta_limit :1024 license wtp max: 32 // Number of aps supported by ac license sta ma:1024 serial auth : Disable password auth: Disable certificate auth: Disable supp_psk_cer: Disable r_mac: Enable da_dtls: Disable ac_name: Ac_001aa917151c udp_lite : UDP ECN_Sup : Disable mtu :1500 ap_sw_ver : ac location :Ac_COM ac_ipv4_num : 0 ac_namewp_num:0 AC State info: sta_num :0 act_wtp :1 WS5302#show license // View the current license Serial Number: 9071FH4280024 No. Activation Key AP Number ------------------------------------------------------- ------------------------------------------------------- Total 32 access points are supported. WS5302#show ap-config summary ========= show ap status ========= Radio: E = enabled, D = disabled, N = Not exist Current Sta number Channel: * = Global Power Level = Percent Online AP number: 1 // Number of online aps Offline AP number: 0 AP Name IP Address Mac Address Radio 1 Radio 2 Up/Off time State ---------------------------------------- --------------- -------------- ------------------- ------------------- ------------- ----- a94e.d529 192.168.100.3 001a.a94e.d529 E 0 11* 100 E 0 157* 100 0:03:09:17 Run ac and ap versions have large spans (2b15, 2b117 and 1b19p2,10.x and 11.x). The ap name is the same 19 16:37:19: CD-AC4 %APMG-6-AP_ADD: Add AP(1414.4b5d.03af) fail. Online-AP(1414.4b5d.097f) with same name(XS10A4-1) has exist in this AC-- Changes the name of an online ap Collect the following information and contact TAC 1) Collect the following information on the AC: show version show running show ac-config show license show ap-config summary show capwap sta show cpu show memory show ip route show ip interface brief 2) Collect the following information on the AP: show version show ap-mode show capwap sta show ip route show log show ap-statistic aclist (View ap to obtain option 138 addresses) show capwap client state (11.x) |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd