We are experiencing problems with the email used to log in to Ruijie Cloud. The user with the current registered email is deceased, and we want to re-adopt to a new email. But we can't. Is there any way to hard reset directly from the device? |
Dear sir, Could you please provide the SN of the device bound to the account? Please take a picture of the device model and SN and send the image to postsale@ruijie.com.cn, please include the Case ID CS20230406-1610776 in the subject. Thank you. Best regards, Jayden |
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