Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Egress IP appears to not be allowing devices to register in Cloud Reply

Charles White

Level 1

Egress IP appears to not be allowing devices to register in Cloud
1897 1 2023-5-31 16:08:59
Original



Some of the devices connected well enough to report the MAC to cloud but not well enough to Sync and show online IN CLOUD.
FROM LAN.. using EWEB and connecting to Engineering all devices report proper IP and online status and functions and i can switch over to them... but cannot eWeb from cloud to any other than Engineering.



The only difference is the Egress IP... the IP address is correct range, gateway is correct, subnet mask good..

2 questions... is there a way to make the Engineering AP the Master, and why is this not working... even the egress is not consistent and 3 are showing as never been online according to the cloud and while locally they function perfectly fine. Indicator light on AP is solid green except the 3 showing never been online.
I did factory reset on all and added their SN in the Cloud then rebooted them to get to where I am now. Previously used the app on phone and scanned to add, same result...

Thanks for any suggestions.
CW
RG-RAP2200(E)

Wireless
0 2023-5-31 17:03:02 View all replies
1. I noticed that some devices have version P55. Can you update it to the latest version?
2. AP is offline on the cloud means AP cannot be managed by the Cloud because the communication between the AP and the cloud is abnormal. This does not indicate the AP network status.
3. May I know whether offline AP can ping these url from AP local web?
P55 version : ryrc.ruijienetworks.com
P219 version: ryrcmq.ruijienetworks.com
4. here is the troubleshooting guide for you in case you need: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290
5. For question 2, I want to confirm that you mean master in the web interface of the device and the master of SON, right? This post is for SON master select for your reference: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3687&extra=page%3D1
6. if you need  to change, this post you may refers to: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=2617&extra=page%3D1

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd