Voucher is not working properly

We made 2 type of voucherType1: single code single mobileType2: single code 2 mobileEven a type 1 voucher is connecting 3 4 devices and type 2 also connecting 3 4 devices . What setting are missing so it can only connect specified number of devices. Looking forward for your help to solve this issue.

Hello,

Here in the user management you can set concurrent devices number, plz check the user group your voucher are using.

GTAC-Stella replied at 2023-10-4 13:04
Hello,

Here in the user management you can set concurrent devices number, plz check the user group  ...

Yes we made it like this as i mentioned type 1 single code 1 mobile
But it still gave access to three mobiles or 2 two mobile. Somehow this option is not working properly.
So is there any other way to enforce this setting of 1 code 1 mobile
And thank you for your reply but i still need help

Ruijie Reyee replied at 2023-10-4 14:39
Yes we made it like this as i mentioned type 1 single code 1 mobile
But it still gave access to t ...

Dear sir, It is possible that the configuration did not synchronize successfully, would you pls try to delete the user group config, and re-config it again from the very start?

If this problem still occurs, please contact us on Rita Live (
https://www.ruijienetworks.com/rita )

You may share your project to us on RITA and let us solve your problem efficiently.