Email sending does not work for alerts.

I enabled sending emails related to the status of the "WAN" ports, but it doesn't work, only if the device goes offline. What to do?

Hi:

You can refer to the following pictures about how to enable these alerts:
1. Select alarms:


2. Enable external network link exception:


3. Enable email in notifications Recipients:



Regards,

Javier.

Hello Javier, how are you?

I already have these options active and contacts configured, I receive an Offline Device alert, but not WAN-related problems.

Example: I use "WAN" and "WAN1", one of them is offline and so far I have not received alerts.

Guilherme Borges replied at 2023-9-16 06:19
Hello Javier, how are you?

I already have these options active and contacts configured, I receive a ...

No answers?

Guilherme Borges replied at 2023-10-23 20:28
No answers?

Hi sir,
I am very sorry that Javier is not at work now.

Could you check if there is a log on EG about the device port down?
Is there an alarm email if you manually close the lan interface?
If you want a real-time response, please use this link to ask for technical support:
www.ruijienetworks.com/rita



Best regards,
Steve

GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.

Hi Steve, how are you?
Connection and disconnection logs exist, but I am not alerted via email.
Only when a device goes offline.

Guilherme Borges replied at 2023-11-1 09:18
GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.

Hi，
May you share the project with me ？Please share the link via Technical support in the link:www.ruijienetworks.com/rita, here is our real-time support.

Best regards,

Steve