Multiple masters in the same network

Dear ALL .
Same issue we are facing to Multiple masters in the same network .

anyone please suggest me .
one is AP other one is gateway ,ap automatcally elected master and gateway master too

please suggest what i do to fix this issue

Dear Sanjay Malik,

Please kindly make sure all devices are running the latest firmware, and confirm if both devices are in the same SON by checking the device list on the eWeb. You may also try disconnect one of the conflicting masters, for example, the AP G1SU4TQ09977A and then wait for the master of the network to settle on a single device, only then turn on the AP again.

Best regards,
Jayden

GTAC-Jayden replied at 2023-10-22 19:43
Dear Sanjay Malik,

Please kindly make sure all devices are running the latest firmware, and confirm ...

dear sir ,
Thank you  for reply .i already done that thing but still facing same issue ,when i off ap master ,then again one other ap become master .
if you have other solution please share it

Sanjay Malik replied at 2023-10-22 20:41
dear sir ,
Thank you  for reply .i already done that thing but still facing same issue ,when i off ...

Dear sir,

Could you please kindly enter RITA live chat at www.ruijienetworks.com/rita and we can troubleshoot this issue together?

Best regards,
Jayden

GTAC-Jayden replied at 2023-10-23 14:29
Dear sir,

Could you please kindly enter RITA live chat at www.ruijienetworks.com/rita and we can  ...

Good day,
I keep getting this message and losing Access Points randomly, the message is multiple masters same network.
I manually disabled the port of the access point that was showing offline, I need assistance solving this issue.


Thank you,
Gustavo Parra

Gustavo Parra replied at 2023-12-4 01:28
Good day,
I keep getting this message and losing Access Points randomly, the message is multiple m ...

Dear Gustavo,


Please visit us at our RITA : www.ruijienetworks.com/rita
so we can have real-time communication and provide instant assistance.



Best Regards,


David