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Activated Voucher not update in cloud Reply

Alexsius Carlos Loibin

Level 1

Activated Voucher not update in cloud
928 1 2024-7-24 19:54:20
Original
activated vouchers not updated in cloud after being used, but the device can connected to internet as usual

Ruijie Cloud

Troubleshoot Guide Authentication Cloud Ruijie Cloud
0 2024-7-25 09:44:37 View all replies
Hello,


I‘m sorry that we can't provide a specific solution for you based on current information.
May I ask you more details?
Can I see a screenshot of the specific problem phenomenon? Does actived voucher still display "not used" after activation?
Could you please share with me your device model, voucher status, client list and test results of user please?

Best regards,
Micca

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