Ruijie Cloud Web Interface Keeps on refreshing.

Hi!
We are currently unable to view and change any settings on our Ruijie Switches and AP's since the Ruijie Cloud Web Interface is currently loading and looping. Please refer to the video attached below.

We have already tried using another browser, computer, clearing the cache, using incognito. We have also tried to access it using our home network but still had the same results.

Thank you

Dear sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：

• Clear the cache of browser then try to login to the website again
• Use the mobile hotspot to access the network, and then log in to the website again
• try to switch the desgin of the Cloud then try to login to the website again
  

best regards,
Ross

GTAC-Ross replied at 2024-5-11 14:47
Dear sir
I‘m sorry that we can't provide a specific solution for you based on current information.
...

Hi Ross,

We have tried switching to the new design and it seems to be working. We are already used to the old UI that's why the team decided to still use it.

Thank you for your insight.

Best Regards,

DORs IT

DORs IT replied at 2024-5-12 09:40
Hi Ross,

We have tried switching to the new design and it seems to be working. We are already use ...

Hi sir,

Sorry for the inconvenience, We recommend that you use the new UI coz It have more function. This is the cookbook for new UI :https://www.ruijienetworks.com/resources/preview/cloud-cookbook-7-0.
For the old UI, you can refresh and try again.
Best rgeards,
Steve