New Ruijie Layer 3 Managed Switch failed to sync in Ruijie Cloud (but appear normally in local Switch eWeb interface)

Hi, I have a Ruijie CS83-24GT4XS, I have added the switch into cloud but it stuck at "Waiting" in Config Status...

Software Version:CS83_RGOS 12.6(3)B1403

Dear sir

May i know the SN of your device?
and how is the current network topology looks like
if there is firewall on the network?

Best regards,
Ross

GTAC-Ross replied at 2024-4-8 15:08
Dear sir

May i know the SN of your device?

Hi Ross,
The SN: G1SKAS0085731
The topology is new Layer 3 switch will become uplink and manage inter-vlan for other Layer 2 switches
Topology:
1) Fortinet FortiGate Firewall (with Internet)
2) Ruijie RG-CS83 L3 Switch



3) Ruijie NBS3200 L2 Switches (7 units, 1 offline for maintenance)

Jim Khor replied at 2024-4-8 15:31
GTAC-Ross replied at 2024-4-8 15:08
Dear sir

Dear sir

so currently only one device G1SKAS0085731 offline on the Cloud
and other devices online on the Cloud properly
in that case, can you share the network with us via this eamil:liujunhui1@ruijie.com.cn
so we can check further?

Best regards,
Ross

GTAC-Ross replied at 2024-4-8 15:57
Dear sir

so currently only one device G1SKAS0085731 offline on the Cloud

Dear Ross,

I've sent the sharing link to your email.
please check & thanks.

Jim Khor replied at 2024-4-8 16:34
Dear Ross,

I've sent the sharing link to your email.

Dear sir

Sorry for the later reply
we tried to login to the CS83 via Cloud but failed
May I know if you can console to the device and input these commands?



Best regards,
Ross

GTAC-Ross replied at 2024-4-10 18:09
Dear sir

Sorry for the later reply

Dear Ross,

The Layer 3 switch finally managed to be connected.

Thank you very much.