VPN-to-Site issues Gateway NBR6210-E & NBR6205-E

DisabledI have a problem with the VPN connection of Gateway Ruijie NBR model. It keeps disconnecting between the office and the branch every 7 days. and I checked the VPN connection settings and found that The office chose to use the settings from DDNS, where I set up the VPN connection. between branches with a Public IP address, so I can't be sure whether the problem is from the hardware or from the Cloud system.details as attachment,
1.VPN Configure through Public IP Address but HQ Domain Name try to synchronize with ddns alway.







Please help me to solve this issuing ,







Best Regards,

Dear atomh2r,

Good day.
The 'HQ domain name ' on the HQ router when configuring VPN is not necessary. If you've not enabled DDNS with the public ip address on NBR, the device would not automatically sync the DDNS domain from cloud.
You may delete the parameter if the branch device is not using the domain to connect to our NBR HQ
RD,
David

GTAC-David replied at 2024-4-19 13:35
Dear atomh2r,

Good day.

Hi David,

I try to reset configure vpn and renew create once again also remove (unbind ) device from cloud but ddns still synchronize roll back to profile vpn anyway ,

atomh2r replied at 2024-4-19 23:38
Hi David,

I try to reset configure vpn and renew create once again also remove (unbind ) device f ...

Dear atomh2r,


Good day.
May I know if the firmware version of NBR6210-E & NBR6205-E ?

Here is the latest FW for these two devices, you may upgrade with the FW version here if theirs are not the B17P2:
https://reyee.ruijie.com/en-global/resources/software/nbr6205-6210-6215-firmware/1196b17p2/


RD,
David

GTAC-David replied at 2024-4-23 13:21
Dear atomh2r,

last firmware I got update for HQ version NBR_RGOS 11.9(6)B17P2 , Branch Version

NBR_RGOS 11.9(6)B17P2