Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

How to do if L2TP VPN fails to be established on Reyee EG? Reply

GTAC-Sophia

Level 5

Ruijie Staff

How to do if L2TP VPN fails to be established on Reyee EG?
1357 0 2024-4-26 14:30:40
Original
Issue Description
  • PC/Phone can't access Reyee EG L2TP VPN
  • EG devices can't access Reyee EG L2TP VPN



Device model and firmware

Device Type
Device Model
Device Version
Gateway
EG105G-P V2
ReyeeOS 2.248.0.2212
Possible Cause
1. Reyee EG can't access the network or the HQ EG is deployed on a layer-2 NAT environment
2. The configurations of branch EG and HQ EG are inconsistent
3. The traffic of VPN port is disabled by the uplink network
4. The terminals doesn't support L2TP VPN or L2TP VPN. The terminals settings are abnormal.
Troubleshooting Guide
1. Reyee EG can't access the network or the HQ EG is deployed on a layer-2 NAT environment;
(1) Check whether the WAN port configurations meet the requirements of uplink network. For example, whether the account and password of PPPOE are correct or not. And check whether the VLAN TAG is needed to configured. Please contact ISP to check the network situation.

(2) If the HQ EG is deployed on a layer-2 NAT environment, please DNZ the EG IP on egress device.

2. The configurations of branch EG and HQ EG are inconsistent
Please check the configurations by refering 8.2 Configuring L2TP VPN: RG-EG Web-based Configuration Guide, Release ReyeeOS 1.216(V1.2) - Ruijie Networks
3. The traffic of VPN port is disabled by the uplink network
Draw a package on EG to check whether the EG normally sends and receives packets. If packets are sent but not received, you need to contact the ISP to check whether the uplink device disable the L2TP VPN UDP 1701 port

4. The terminals don't support L2TP VPN or L2TP VPN settings are abnormal.

If the terminals don't support L2TP VPN, please use L2TP over IPsec VPN
If only the windows PC L2TP VPN is abnormal, please troubleshooting by Simple Fix: VPN Error 789 L2TP Connection Attempt Failed (windowsreport.com)
RG-EG105G-P V2

Router
There are no replies.
Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd