Issue Accessing Ruijie Cloud Auth & Accounts
|
Hi, I have problems accessing the Auth & Accounts -> User Management (Account & User Group) in Ruijie Cloud. All the accounts I had created were lost. But the account status appears. Likewise in the User Group, the entire configuration changes to 'NaN'. Is there any solution? My device is Ruijie EG105GW(T). Thank you.    |
|
Dear Teguh Caesar, Good day. Thank you for reaching out regarding the issues you're experiencing with accessing the Auth & Accounts section in Ruijie Cloud. To help us troubleshoot this problem effectively, could you please provide us with the current firmware version of your device, the Ruijie EG105GW(T)? If you are not on the latest firmware, we recommend upgrading to the latest version. https://reyee.ruijie.com/en-global/resources/software/rg-eg105gwt-firmware/eg105gw-t-280-firmware/ Additionally, please try creating new accounts on Ruijie Cloud and monitor if they get lost as well. Thank you for your cooperation and understanding. We aim to resolve this issue as soon as possible. Best regards, David |
Edited by Teguh Caesar at 2024-6-6 15:09 GTAC-David replied at 2024-6-6 13:08Hi David, thank you for the quick response! yes, I am on the latest firmware version (ReyeeOS 2.280.0.1713). I've tried creating a new account. The number of accounts has increased but they are not on the list like other accounts. What should I do? Btw the portal page on the captive portal is also missing.  |
Teguh Caesar replied at 2024-6-6 14:30 Dear Teguh Caesar, Good day. Regarding this case, may I know If you've configured any captive portal page or accounts on the ruijie cloud old UI ? https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=6341&extra=page%3D1 In this case, do you mind share the project with us for check to my email account:taizhaolong@ruijie.com.cn RD, David |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
