switches offline randomly at cloud

Switches automatically go offline. There is access on local connection, but the cloud shows offline.
The support team connected and checked and could not find a solution.
It is meaningless for the devices to be offline even though there is no block any rule on the firewall. If there was a restriction in the firewall rule, it would never be online, but it comes online from time by time.
Your technical team is inadequate. they are kidding us (like change ip,firewall log,)

i have 30 pieces all same even different firmware versions

Dear sir

Please help provide your device model and may I know what are other models of the devices that have the same issue?
Please check the network connectivity of the devices when they are offline and capture the packets on the firewall to further check the packets flow process when the issue happens.
You may also share the network in the following way and send it to us: service_rj(Ruijie International) <service_rj@ruijienetworks.com> attached this link so that we can login to check the logs. Thank you for your cooperation.



Best regards
Jenny

GTAC-Jenny replied at 2024-6-10 13:18
Dear sir

Please help provide your device model and may I know what are other models of the devices  ...

technical kidding started...
question 1: Please help provide your device model !


why asking this question ?
if you read my question exactly you can see my product.

Ozan Sezer replied at 2024-6-10 13:54
technical kidding started...
question 1: Please help provide your device model !

Dear sir

Sorry I mean your network topology, other devices models also have the same issue as the ES series switches right?
Please help capture the packets on the firewall and share with us the network to further check this issue. We will try our best to provide you a better solution.


Best regards
Jenny

GTAC-Jenny replied at 2024-6-10 14:05
Dear sir

Sorry I mean your network topology, other devices models also have the same issue as the ...

why are you asking same questions  i don't understand.
so many times you connected to my topology and you know what about issue . which devices etc....

Ozan Sezer replied at 2024-6-10 21:54
why are you asking same questions  i don't understand.
so many times you connected to my topology  ...

Hi sir

I'm sorry that we can't provide a specific solution for you based on current information. I haven't got your network topology and what other device models you have. Please help also share with us the network to further check this issue and you can contact with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem to solve your issue quicker.

Here is the case id of this issue: CS240610-0080. Thank you for your cooperation.


Best regards
Jenny