Switch shows offline on ruijie cloud

Hi my  Network two switches are showing  offline on rujiee cloud software but it’s working fine  locally how can make that switch to online on ruijiee cloud?  I try to delete and still shows offline on cloud. Mode RS 1920

Hi:

Can you confirm if this switch is RG-ES100 series?

If yes, let me tell you that this series is unmanaged switches, and can not go online in cloud by adding the SN or scanning the QR code.

If you want to see in your topology, you need to add it manually. You may refer to the following link:

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=6322


Regards,

Javier

GTAC--Javier replied at 2024-6-12 05:25
Hi:

Can you confirm if this switch is RG-ES100 series?

We are using XS-S1920-26GT2SFP-P-E switch we already added but it's Showing still waiting long time but all APs & LAN are working

mathew Mohan replied at 2024-6-12 11:58
We are using XS-S1920-26GT2SFP-P-E switch we already added but it's Showing still waiting long ti ...

Hello,

Please kindly refer to this guide to configure/fix your issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3017&extra=page%3D1

If the issue still exists, please talk with me again. I would be glad to help you in Community.

GTAC-Micca replied at 2024-6-12 12:02
Hello,

Please kindly refer to this guide to configure/fix your issue: https://community.ruijiene ...

Yes, it's working Now Thanks for your support.