problems related to the mDNS protocol

Are you familiar with mDNS-related problems with network devices such as printers?
The printer is visible in the network in the project, but it cannot be added via the system tool to the PC.
I received a hint that these may be problems related to the mDNS protocol

Dear,
Good day.
Does that mean the printer has a connection and is shown in the list of clients, but cannot be configured through the PC?

Best regards.
Karen

AnaKarenDuranUrrutia replied at 2024-6-5 08:06
Dear,
Good day.
Does that mean the printer has a connection and is shown in the list of clients, bu ...

Yes exactly. The printer connected to wi-fi. It is visible in the client list but we cannot add it from the pc because it does not search for it.
Someone suggested that mDNS could be a problem with new printers.

Grzegorz Jabłoński replied at 2024-7-18 17:32
Yes exactly. The printer connected to wi-fi. It is visible in the client list but we cannot add it ...

Dear,

I‘m sorry that we can't provide a specific solution for you based on current information.
May I confirm more deatils with you?

1. Can I see what the specific error or alarm is?
2. Is PC and printers on the same network segment? Can it connect or add normally if PC and printer both use a wired connection?
3. Is the printer properly configured? Are you trying to reinstall the printer driver test?

If the issue still exists, please talk with me again. I would be glad to help you in Community.

Best regards,
Micca