Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Apple Devices and Captive Portal Reply

Kurt Salvador

Level 1

Apple Devices and Captive Portal
1084 1 2024-7-25 05:27:38
Original
Setup
a. AP-820(L) V3 Access Points
b. No Gateway
c. Authentication : Captive Portal with user accounts
Issue
When connecting to WiFi, apple devices see the WiFi as an unsecured network and will not connect resulting to the portal not loading.
Any solutions?
AP-820-L(V3)

Wireless
0 2024-7-26 10:01:59 View all replies
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects:
Will the authentication page pop up when you manually type 1.1.1.1 in the browser? If yes, you can check whether you enable or disable block pop-ups


If the setting is enabled, you need to disable it and test again.


If the issue still exists, please talk with me again. I would be glad to help you in Community.

Best regards,
Mica

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd