Voucher Code can't login

Some of our wifi users complain that the voucher code given is invalid or cannot log in. Is it possible that some of the voucher codes created through authentication and accounts cannot be used or can all voucher codes be used?

Dear Basrun,
There could be several reasons why users are experiencing this issue. It is necessary to know what type of messages they are receiving, as well as the configuration of the vouchers, whether they are time-based or based on the number of users who can use the same voucher.

Best Regards.

GTAC-AnaKarenDuranUrrutia replied at 2024-8-23 07:44
Dear Basrun,
There could be several reasons why users are experiencing this issue. It is necessary  ...

We apply 1 Voucher for 1 User based on time

Basrun Basrun replied at 2024-8-23 09:42
We apply 1 Voucher for 1 User based on time

Hi, Basrun Basrun

I'm sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：
1. please provide a screenshot of the error message on the portal page when the user fails to authenticate using the voucher code
2. Check if the voucher code is already expired; an expired voucher code cannot be used to authenticate users


3. Check if the voucher has reached the concurrent device limit or is bound with a MAC address.
If the issue still exists, please help to collect the result of the above steps and talk with me again. I would be glad to help you in Community.

Best regards,
Jayden

GTAC-Jayden replied at 2024-8-23 12:55
Hi, Basrun Basrun

I'm sorry that we can't provide a specific solution for you based on current in ...

The number of STA exceeds the limit

Basrun Basrun replied at 2024-8-23 15:14
The number of STA exceeds the limit

Hi, Basrun Basrun


I'm sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：
1. Check if the voucher code is already expired; an expired voucher code cannot be used to authenticate users



2. Check if the voucher has reached the concurrent device limit or is bound with a MAC address.


3. Here is a post about troubleshooting, please refer : https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=7989&extra=page%3D1

If the issue still exists, please help to collect the result of the above steps and talk with me again. I would be glad to help you in Community.
Best regards,
Micca

GTAC-Micca replied at 2024-8-23 15:20
Hi, Basrun Basrun

Thank You

Basrun Basrun replied at 2024-8-23 20:35
Thank You

Hi,have a nice day.
Any trouble, you are welcomed to find us again.