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Dear support, i did connect to ruijie cloud, but the device mention Waiting for device to go online and be authenticated Please Help welly |
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Dear sir You can refer to this guide to troubleshoot for reyee device fail to go online issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290&extra=page%3D1 If you have checked the device connectivity with the cloud is normal and the ports are allowed, please help show me the ping test result to the cloud domain: ryrcmq.ruijienetworks.com to further check with this issue. Please help also provide your device SN to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>) so that we can record this case for you. Thank you for your cooperation. Best regards Jenny |
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