【Typical Case】How to Troubleshoot Password Recovery Failures Using the Password Recovery Method in RGOS 11.x on an RG-S2915 Switch？

Keywords

S2915, Password Recovery Failures
Issue Description

(1) The password recovery methods in RGOS 11.X cannot be used to recover the password of an S2915 switch.


There are two password recovery methods in RGOS 11.X:
1. How to recover the password of Ruijie switch if it doesn't support "main_config_password_clear" command - Switch - Ruijie Community (ruijienetworks.com)
2. How to reset password on switch for RGOS 11.X? - Switch - Ruijie Community (ruijienetworks.com)
Device Model and Firmware

Device Type	Device Model	Firmware Version
Access  switch	S2915-24GT4MS-P-L	S2915-L  RGOS 11.4(1)B82

Cause Analysis

1. Check the device model and version.

2. The attempt to use two password recovery methods in RGOS 11.X fails.
3. The password is successfully restored using the password recovery method in RGOS 12.X.
(1)Restart the switch and press Ctrl+C.
(2)Select 4. Scattered utilities.
(3)Select 4. Run main without enable password.


Root Cause

Although the RG-S2915-L uses the RGOS 11.X operating system, you need to use the password recovery method in RGOS 12.X for password recovery.
Solution

1. The password recovery method for the S2915-L series is slightly different from that of RGOS12.X. The steps are as follows:
1.Password Recovery Guide for Devices Running RGOS12.X
How to reset the password of RGOS 12.X device? - Switch - Ruijie Community (ruijienetworks.com)
2.Password Recovery Guide for RG-2915-L Switches
(1) Restart the switch and press Ctrl+C.
(2)Select 4. Scattered utilities.
(3)Select 4. Run main without enable password.