802.1X has been disabled because master devices in the group do not support the 802.1X feature.

I would like to ask how I can configure my devices to authenticate to our Radius Server. I am getting this error "802.1X has been disabled because master devices in the group do not support the 802.1X feature." and unable to authenticate to our wifi using Radius Server.

Dear Lian Hong,
Good day.
At present, the wireless 802.1X solution can only be used if all devices in the network support it. If a device that does not support 802.1x is added to the network, the function will not work properly. The current scenario is a pure AP scenario, the 802.1x function has been configured, and an EG device that does not support the 802.1x function has been added (this device has a high priority and will be elected as the master). If no configuration is changed, authentication can still be performed normally, but some functions based on the master will not be available, such as the escape function.

Best regards,
Lex

GTAC-Lex replied at 2024-10-22 16:09
Dear Lian Hong,
Good day.
At present, the wireless 802.1X solution can only be used if all devices i ...

Hi Lex,

Thank you for answering. If I remove the EG device from the topology, directly connecting my ES and RAP device to my network? Can I still use the 802.1X feature?

FGI PH replied at 2024-10-23 08:28
Hi Lex,

Thank you for answering. If I remove the EG device from the topology, directly connecting ...

Dear sir,
As long as all devices in your entire network support 802.1X, it can run normally.
Currently RG-RAP2200(E) 、RG-RAP1200(P) 、RG-RAP1200(F) 、RG-RAP2200(F) 、RG-RAP1201 are not support with 802.1X.
Best regards,
Lex

GTAC-Lex replied at 2024-10-23 21:35
Dear sir,
As long as all devices in your entire network support 802.1X, it can run normally.
Curre ...

Hi Lex,
I have RG-ES220GS-P switches and RG-RAP2260(G) AP. I removed RG-EG210G-E router from the topology. I still cannot authenticate to the wifi using RADIUS Server. Please advise on how I can make it work.

FGI PH replied at 2024-10-24 13:44
GTAC-Lex replied at 2024-10-23 21:35
Dear sir,
As long as all devices in your entire network support ...

Dear Sir,
Could you show me what the configuration of your project? You can send the shared link to my email: v-xiewenyu@ruijie.com.cn
And here's the configuration guide of 802.1X on RAP2260(G), you may check it first.
https://reyee.ruijie.com/en-global/support/documents/slide_rg-rap-series-reyeeos-2-300-configuration-guide/#_Toc176278835



Best regards,
Lex

Ruijie Cloud

Shinsarut Sayamsantikun replied at 2024-10-24 19:57
Ruijie Cloud

Dear sir,
Good day,
Is there anything I can help you with?
Best regards,
Lex

GTAC-Lex replied at 2024-10-24 14:30
Dear Sir,
Could you show me what the configuration of your project? You can send the shared link  ...

Hi Lex,
Here's what I only see when I clicked Network Wide in Ruijie Cloud.




I also sent you an email regarding on the screenshot.

FGI PH replied at 2024-10-25 08:10
Hi Lex,
Here's what I only see when I clicked Network Wide in Ruijie Cloud.

Dear sir,
Good day.
Sorry but I didn't find your email in my inbox.
And you can refer to this post to share me your project:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1


Best regards,
Lex