Network/Client functionality does not work after model restrictions are modified

It was fine at first, but when I fixed the model restrictions and the factory, it didn't work.
The client starts not displaying any more devices.






IP addresses 192.168.10. IP addresses 192.168.10.84 and 192.168.10.85 are the device I modified the restrictions model



I initially modified the 192.168.10.84 restriction model to a VoIT device when this problem started. After an unexpected day, it worked again, and I fixed the restriction model 192.168.10.85 and it continued to not work. It worked again two days later, but I just fixed any restrictions and it didn't work. I don't know what the problem is. I need to solve this problem as soon as possible, I ask for the support of the company.
Thank!!!

The device I'm using is in the system.


load balancing

NBR6205-E:1 device


Two switches.

RG-ES116G-L:2 Devices


13 AP Devices

RAP2200 (E):11 devices

RAP2260 (G) : 1 device

EW1800GX-PRO:1 device

Hi sir,

May I ask when this problem was discovered and did you make any changes before and after? you only fixed the restriction model 192.168.10.85,right?

This may be caused by the cloud information loading exception, you can refresh first if there is still a problem.
Best regards,
Steve

Quân Vũ replied at 2024-12-5 09:34
The device I'm using is in the system.

Hi sir,
Thanks for your information.
Best regards,
Steve

GTAC-Steve replied at 2024-12-5 10:17
Hi sir,

May I ask when this problem was discovered and did you make any changes before and after? y ...

Hello, sir.
I've fixed a lot of devices before, including servers, Nas, NVR, IP printers, etc. But it wasn't until I fixed the restrictions model of 192.168.10.85 that I started having problems. I've also refreshed a lot, but returned nothing. ( Illustration photo)

And so is my phone.

Quân Vũ replied at 2024-12-5 14:28
Hello, sir.
I've fixed a lot of devices before, including servers, Nas, NVR, IP printers, etc. But ...

Hi sir,


For troubleshooting your issue faster, may you share the project with me? you can contact us by emailing our general postsale email service_rj@ruijienetworks.com or chat with us on RITA (www.ruijienetworks.com/rita) for quicker responses (emails sent to service_rj@ruijienetworks.com will be responded within an hour by our on-duty engineer and RITA is our online live chat).


Best regards,
Steve

GTAC-Steve replied at 2024-12-5 14:32
Hi sir,

Hi sir,

I'll talk to you on Rita.
Best regards,