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operator accounts not working Reply

User 95626 - vey

Level 1

operator accounts not working
249 1 2024-12-30 17:30:10
Original
Why my operator accounts are not working? When I used the admin account, the voucher logos are missing. Is this affected by the update? How long will it take to be resolved?
Ruijie Cloud

Ruijie Cloud
0 2024-12-30 18:05:44 View all replies
Dear sir


I'm sorry that we can't provide a specific solution for you based on cuurrent information.

The operator role means Owning the permissions to manage the PPSK, print voucher and manage account data. ions


If the problem still exists, please help provide a picture about this error and share with us the network project to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>) to further confirm. Thank you for your cooperation.

For any future assistance, we encourage you to reach out to us through RITA( www.ruijienetworks.com/rita),  our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly.

Best regards
Jenny

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